Cisco Cisco Customer Voice Portal 8.0(1) Guía De Instalación
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Cisco Customer Voice Portal (CVP) Release 3.1(0) Installation Guide
Chapter 2 Installing Customer Voice Portal Software
Uninstalling CVP Components
–
Reboot the machine manually.
How to remove CVP software after an upgrade to a higher version number
Caution
The order in which you remove the CVP software is very important: you must remove the software in
reverse order to how it was installed. In other words, if you installed the CVP software first, HotFix1
software second, and Upgrade software third, you need to remove the Upgrade first, HotFix1 second,
and CVP third.
reverse order to how it was installed. In other words, if you installed the CVP software first, HotFix1
software second, and Upgrade software third, you need to remove the Upgrade first, HotFix1 second,
and CVP third.
Step 1
Stop CVP services so calls will not be processed through the machine as you remove files.
•
To bring the Voice Browser out of service, in VB Admin, enter setservicemode out.
•
To bring the Application Server out of service, on the Engine page in Application Administration,
click Go Out Of Service.
click Go Out Of Service.
Step 2
Verify that all the calls have completed before continuing with the uninstall.
Step 3
Stop all Windows programs.
Step 4
Select Start > Settings > Control Panel > Add/Remove Programs.
Step 5
Select the most recent install—either a hotfix (ISNHFx, where x is the hotfix number) or an upgrade
(ISNUpgradex.y.z where x.y.z is the version number) and click Change/Remove.
(ISNUpgradex.y.z where x.y.z is the version number) and click Change/Remove.
Step 6
In the Welcome to the Cisco CVP Setup Maintenance Setup dialog box, select Remove and click Next.
Step 7
In the Confirm File Deletion dialog box, click OK.
Step 8
Click OK in response to all the confirmation message boxes.
Step 9
If a DOS pop-up box appears asking permission to stop IIS Admin Services, enter Y.
Step 10
Continue clicking Yes in all other confirmation boxes, as appropriate.
Step 11
If any read-only files are detected, select the “Don’t display this message again” checkbox and click Yes.
Step 12
Click Finish in the Maintenance Complete dialog box.
Note
At this point, your CVP system is incomplete. Many required files are no longer available. You
can either continue to uninstall the rest of CVP, or—if you uninstalled an upgrade—run the same
or another CVP upgrade again to reinstall the files that have been removed.
can either continue to uninstall the rest of CVP, or—if you uninstalled an upgrade—run the same
or another CVP upgrade again to reinstall the files that have been removed.
Step 13
Reboot the computer.
Note
If you are uninstalling multiple hotfixes, you may uninstall all of them at once without rebooting the
machine. However, it still recommended that you reboot after a CVP upgrade or install.
machine. However, it still recommended that you reboot after a CVP upgrade or install.
Step 14
through
to uninstall any other obsolete CVP hotfixes
and upgrades—in reverse order of installation.