Cisco Cisco Unified Customer Voice Portal 10.0(1) Guía Del Usuario
C
HAPTER
2:
V
OICE
XML
S
ERVER
C
OMPONENTS IN
D
ETAIL
V
OICE
XML
S
ERVER
U
SER
G
UIDE
FOR
C
ISCO
U
NIFIED
C
USTOMER
V
OICE
P
ORTAL
R
ELEASE
4.0(1)
29
The <caller_activity> Tag
Figure 2-6
Figure 2-6 shows the term that represents the activity of the caller in the current call. The
<nth_element>
tag returns the nth element visited by the caller where the attribute
n
is the
number (starting at 0). The
<nth_exit_state>
tag returns the exit state of the nth element
visited by the caller where the attribute
n
is the number (starting at 0). The
<times_elemvis>
tag
returns the number of times the caller visited the element whose name is given in the
element
attribute. The
<times_elemvis_exit>
tag returns the number of times the caller visited the
element whose name is given in the attribute
element
which returned an exit state whose name
is given in the
exit_state
attribute.
The <historical_data> Tag
Figure 2-7
Figure 2-7 shows the term that represents the historical activity of the user associated with the
call on the current application. Note that if the application has not been configured with a user
management database, using this term will cause an error. Refer to Chapter 4: User Management
for more details about the user management system. The
call on the current application. Note that if the application has not been configured with a user
management database, using this term will cause an error. Refer to Chapter 4: User Management
for more details about the user management system. The
type
attribute determines what kind of
value is returned. A value of num means that the value returned is the number of calls matching
the criteria defined by the children tags. A value of last_date_time means that the value returned
is the last date/time a call was received matching the criteria defined by the children tags. A
value of first_date_time returns the first date/time a call was received that matched the criteria.
The
the criteria defined by the children tags. A value of last_date_time means that the value returned
is the last date/time a call was received matching the criteria defined by the children tags. A
value of first_date_time returns the first date/time a call was received that matched the criteria.
The
field
attribute is used if the
type
attribute is last_date_time and indicates which part of the