Cisco Cisco Agent Desktop 8.5 Guía De Instalación
Upgrading From a Previous Version
August 8, 2012
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4. In the Customer ID field, type 0 (zero), then click Continue.
NOTE: You must enter 0 in the customer ID field, even if you already
have a customer ID number.
have a customer ID number.
5. Enter the product information. This includes the new package (feature level)
you have purchased.
6. Continue through the licensing process (see
).
7. When licensing is completed, restart the BIPPA service.
Upgrading from CAD 6.0(2) to CAD 7.5
If you are upgrading a single server:
■
Complete steps 1-5 only in the following procedure.
If you are upgrading a replicated system:
■
Shut down replication on both servers before beginning the following
procedure. For instructions, see
procedure. For instructions, see
.
■
Complete steps 1-5 on the primary server and the remaining steps on the
secondary server.
secondary server.
NOTE: If you do not shut down replication before beginning the
procedure, your CAD services LDAP database may become corrupted.
procedure, your CAD services LDAP database may become corrupted.
To upgrade from CAD 6.0(2) to CAD 7.5:
1. Back up your CAD 6.0(2) LDAP configuration data, recordings, and Cisco
Recording and Statistics Service database.
a. Back up your LDAP configuration data and recordings by running
CDBRTool twice. For instructions, see
b. Back up your Recording and Statistics database using BackupDB. For
NOTE: Save the three types of backup files to different folders.
Keeping the backup files separated prevents the backup and restore
tools from reading from or writing to the wrong type of file.
Keeping the backup files separated prevents the backup and restore
tools from reading from or writing to the wrong type of file.
NOTE: Keep your backups in case you need to roll back to your
previous version of CAD.
previous version of CAD.