Cisco Cisco Agent Desktop 8.5 Guia Da Instalação

Upgrading From a Previous Version

August 8, 2012

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4. In the Customer ID field, type 0 (zero), then click Continue.

NOTE:  You must enter 0 in the customer ID field, even if you already 
have a customer ID number. 

5. Enter the product information. This includes the new package (feature level) 

you have purchased. 

6. Continue through the licensing process (see 

).

7. When licensing is completed, restart the BIPPA service.

Upgrading from CAD 6.0(2) to CAD 7.5

If you are upgrading a single server:

■

Complete steps 1-5 only in the following procedure.

If you are upgrading a replicated system:

■

Shut down replication on both servers before beginning the following 
procedure. For instructions, see 

.

■

Complete steps 1-5 on the primary server and the remaining steps on the 
secondary server.

NOTE:  If you do not shut down replication before beginning the 
procedure, your CAD services LDAP database may become corrupted.

1. Back up your CAD 6.0(2) LDAP configuration data, recordings, and Cisco 

Recording and Statistics Service database. 

a. Back up your LDAP configuration data and recordings by running 

CDBRTool twice. For instructions, see 

b. Back up your Recording and Statistics database using BackupDB. For 

instructions, see 

NOTE:  Save the three types of backup files to different folders. 
Keeping the backup files separated prevents the backup and restore 
tools from reading from or writing to the wrong type of file.

NOTE:  Keep your backups in case you need to roll back to your 
previous version of CAD.