Cisco Cisco Agent Desktop 8.5 Guía Del Usuario
Teams
June 2007
175
NOTE: Due to the way ICM works, an ICM-generated default skill
group will be displayed in Available Skills pane. This skill group’s
name is usually a long string of numbers. For example, in
group will be displayed in Available Skills pane. This skill group’s
name is usually a long string of numbers. For example, in
, it
is 000271607568. No agents are assigned to this skill group, and it
can safely be ignored.
can safely be ignored.