Cisco Cisco Agent Desktop 8.5 Guia Do Utilizador

Teams

June 2007

175

NOTE:  Due to the way ICM works, an ICM-generated default skill 
group will be displayed in Available Skills pane. This skill group’s 
name is usually a long string of numbers. For example, in 

, it 

is 000271607568. No agents are assigned to this skill group, and it 
can safely be ignored.