Cisco Cisco Agent Desktop 8.0 Guía Del Usuario
Actions
31-Mar-06
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To set up an Agent State action:
1. Set up a new action. See
The Select Action window appears.
Select the Agent State tab, and then click New.
The Agent State Action Setup box appears (see
Figure 58.
Agent State Action Setup dialog box.
2. Enter a name for the action, select the agent state control from the
drop-down list, and then click OK.
Automated Reason Codes for Agent State Changes
You can enable automated reason codes when you set up an agent state action for
transitioning to Logout or Not Ready.
transitioning to Logout or Not Ready.
If you enable automated reason codes, the agent does not have to choose the
appropriate reason code when an agent state action to transition to Logout or Not
Ready is triggered.
appropriate reason code when an agent state action to transition to Logout or Not
Ready is triggered.
To enable automated reason codes
) or
edit an existing Agent State action (see
).
2. In the Agent State Action Setup dialog box, enter a name for the action,
select either AgentNotReady or AgentLogout from the Agent State Control
drop-down list.
drop-down list.
The Automate Reason button appears in the dialog box (see