Cisco Cisco Agent Desktop 9.0 Guía Del Usuario
Configuring Display Settings
November 19, 2013
159
To configure Display Settings:
1. Choose Services Configuration > Multiline, Monitoring & Recording > Display
Settings. The Display Settings page appears (
2. Complete the fields as described below:
Figure 79.
Display Settings page
Field
Description
Supervisor Features
Enable Barge
In/Intercept
In/Intercept
Select this check box to enable supervisor to
barge in and intercept agents’ ACD calls.
barge in and intercept agents’ ACD calls.
Non-ACD Calls
Select this check box to enable supervisors to
barge in and intercept agent's non-ACD calls.
barge in and intercept agent's non-ACD calls.
Enable Notification Messages
Notify Monitoring
Select this check box to enable agent
notification for monitoring.
notification for monitoring.
If enabled, the agents get notification messages
stating that the supervisor is monitoring their
ACD calls (and if configured, non-ACD calls).
stating that the supervisor is monitoring their
ACD calls (and if configured, non-ACD calls).