Cisco Cisco Agent Desktop 8.5 Guía Del Usuario
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Cisco Desktop Administrator User Guide
106
November 19, 2013
To enable automated reason codes
1. Set up a new Agent State action (
)
or edit an existing Agent State action (
2. In the Agent State Action Setup dialog box, type a name for the action and
select AgentNotReady or AgentLogout from the Agent State Control drop-down
list. The Automate Reason button appears in the dialog box (
list. The Automate Reason button appears in the dialog box (
).
3. Click Automate Reason. The Select Reason dialog box appears (
Figure 48.
Agent State Action dialog box with Automate Reason button
Figure 49.
Select Reason dialog box