Cisco Cisco Agent Desktop 8.0 Guía Del Usuario
Creating Supervisor Work Flows
March 25, 2013
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window appears (
5. Select the Calls Waiting check box and set the lower limit to 2 and the upper
limit to 5.
6. Select the Current Oldest check box and set the lower limit to 1 minute and
the upper limit to 5 minutes.
Figure 26.
Supervisor Work Flow Setup window