Manualsbrain.com
es
English
Deutsch
Français
Italiano
Português
Русский
조선말, 한국어
日本語
中文
Manuales
Marcas
Cisco
Cisco Agent Desktop 8.5
Guía Del Usuario
Cisco Cisco Agent Desktop 8.5 Guía Del Usuario
Descargar
Me gusta
Pantalla completa
Estándar
Página
de
72
ir
Contents
July 2008
■
Pushing a Web Page to an Agent 36
■
Barging In on Calls 37
■
Intercepting Calls 38
■
Recording Calls 39
■
Changing Agents’ ACD States 40
■
Using Chat 41
Predefined High-Priority Chat Messages 45
■
Using the Integrated Browser 47
Browser Toolbar 47
■
Sending Team Messages 49
■
Creating Supervisor Work Flows 51
Example: Setting Up a Supervisor Work Flow 53
Work Flow Actions 56
Audible Alert Action 56
Message Box Action 58
Report Action 58
Tree Control Action 59
Email Alert Action 60
■
Re-skilling Agents 62
■
Using Supervisor Record Viewer 65
■
Service Autorecovery 69
Index 71
Anterior
Siguiente
1
2
3
4
5
6
…
72