Cisco Cisco Agent Desktop 8.5 Referencia técnica
Cisco Agent Desktop Problems
May 2007
255
You can also change focus to an application other than Agent Desktop.
To determine the line to insert, create a dummy macro and play a few
keystrokes to the application. When you finish recording, cut and paste
the application’s text identifier from the dummy macro to the macro you
wish to edit.
To determine the line to insert, create a dummy macro and play a few
keystrokes to the application. When you finish recording, cut and paste
the application’s text identifier from the dummy macro to the macro you
wish to edit.
Problem
Sometimes when a macro is running, the PC appears to lock up for
short periods of time.
short periods of time.
Solution
A [DELAY] statement in a macro causes the system user-input hook to
keep control of the system. The PC runs but rejects all user input until
the macro finishes playing. To limit this problem, use the shortest
delays possible.
keep control of the system. The PC runs but rejects all user input until
the macro finishes playing. To limit this problem, use the shortest
delays possible.
Problem
The agent pressed Ctrl-Alt-Del while a macro was running, and now the
Agent Desktop window is locked up.
Agent Desktop window is locked up.
Solution
You cannot click Start or press Ctrl-Break, Ctrl-Esc, or Ctrl-Alt-Del when
recording a macro. The Windows operating system unhooks the system
keyboard hook when Start is pressed.
recording a macro. The Windows operating system unhooks the system
keyboard hook when Start is pressed.
Problem
The administrator cannot get a rule to work based on an internal
extension number.
extension number.
Solution
When Agent Desktop compares the telephone numbers, if the dial
string number format includes a leading x, then the telephone numbers
in the list must also include a leading x.
string number format includes a leading x, then the telephone numbers
in the list must also include a leading x.
Problem
An action that launches an external application is not working correctly.
Solution
Sometimes the operating system can be confused by spaces in
directories and file names. If you have an application such as
C:\Program Files\Acme\Search Database.exe /t/x. you may need to
add quotes around the directory and executable. For example, the
above would be “C:\Program Files\Acme\Search Database.exe” /t/x
directories and file names. If you have an application such as
C:\Program Files\Acme\Search Database.exe /t/x. you may need to
add quotes around the directory and executable. For example, the
above would be “C:\Program Files\Acme\Search Database.exe” /t/x