Cisco Cisco Agent Desktop 8.5 Referencia técnica

Cisco CAD Service Information

256

May 2007

Problem

When Agent Desktop attempts to launch an external application, the 
following error message appears: “Error Launching Application…The 
system cannot find the file specified.”

Solution

When creating a launch external application action, you must include 
the extension of the application you wish to launch. For example, to 
launch Windows Notepad, C:\Windows\Notepad.exe is correct, while 
C:\Windows\Notepad is incorrect. 

If the path to the executable or an argument contains spaces, it must 
be enclosed in quotes, for instance, “C:\Program Files\MyFile.doc”.

Problem

The administrator configured a task button to send an email message, 
and changed the hint to Send Email (Ctrl + S). The shortcut keys do not 
work.

Solution

For any task button, you may only change the hint text. You cannot 
change the shortcut key.

Problem

The DNIS shown in the agent’s Enterprise Data is incorrect for a Cisco 
Outbound Option call.

Solution

The dialer port has not been set up as a monitored device. The 
administrator must add the dialer port to the list of monitored devices 
in the Enterprise Configuration dialog box in Cisco Desktop 
Administrator. 

Problem

Enterprise Data displays data after a call has been dismissed.

Solution

Enterprise Data displays data from the last call until a new call is 
received. This allows agents to use the enterprise data for after-call 
work.

Problem

An agent using CAD with Terminal Services logs out, closes CAD, and 
then later attempts to log back in. The agent receives the message,