Cisco Cisco Agent Desktop 8.5 Referencia técnica
Obtaining Current Documentation
26-September-06
1-3
Accessing all the tools on the Cisco TAC website requires a Cisco.com user ID and
password. If you have a valid service contract but do not have a login ID or password,
register at this URL:
password. If you have a valid service contract but do not have a login ID or password,
register at this URL:
Opening a TAC Case
www.cisco.com/tac/caseopen
) is the fastest way to open
P3 and P4 cases. (Your network is minimally impaired or you require product information).
After you describe your situation, the TAC Case Open Tool automatically recommends
resources for an immediate solution. If your issue is not resolved using these
recommendations, your case will be assigned to a Cisco TAC engineer.
After you describe your situation, the TAC Case Open Tool automatically recommends
resources for an immediate solution. If your issue is not resolved using these
recommendations, your case will be assigned to a Cisco TAC engineer.
For P1 or P2 cases (your production network is down or severely degraded) or if you do not
have Internet access, contact Cisco TAC by telephone. Cisco TAC engineers are assigned
immediately to P1 and P2 cases to help keep your business operations running smoothly.
have Internet access, contact Cisco TAC by telephone. Cisco TAC engineers are assigned
immediately to P1 and P2 cases to help keep your business operations running smoothly.
To open a case by telephone, use one of the following numbers:
Asia-Pacific: +61 2 8446 7411 (Australia: 1 800 805 227)
EMEA: +32 2 704 55 55
USA: 1 800 553-2447
EMEA: +32 2 704 55 55
USA: 1 800 553-2447
For a complete listing of Cisco TAC contacts, go to this URL:
TAC Case Priority Definitions
To ensure that all cases are reported in a standard format, Cisco has established case
priority definitions.
priority definitions.
■
Priority 1 (P1)—Your network is “down” or there is a critical impact to your business
operations. You and Cisco will commit all necessary resources around the clock to
resolve the situation.
operations. You and Cisco will commit all necessary resources around the clock to
resolve the situation.
■
Priority 2 (P2)—Operation of an existing network is severely degraded, or significant
aspects of your business operation are negatively affected by inadequate
performance of Cisco products. You and Cisco will commit full-time resources
during normal business hours to resolve the situation.
aspects of your business operation are negatively affected by inadequate
performance of Cisco products. You and Cisco will commit full-time resources
during normal business hours to resolve the situation.
■
Priority 3 (P3)—Operational performance of your network is impaired, but most
business operations remain functional. You and Cisco will commit resources during
normal business hours to restore service to satisfactory levels.
business operations remain functional. You and Cisco will commit resources during
normal business hours to restore service to satisfactory levels.
■
Priority 4 (P4)—You require information or assistance with Cisco product
capabilities, installation, or configuration. There is little or no effect on your business
operations.
capabilities, installation, or configuration. There is little or no effect on your business
operations.