Cisco Cisco Agent Desktop 8.5 Referências técnicas

Accessing all the tools on the Cisco TAC website requires a Cisco.com user ID and 
password. If you have a valid service contract but do not have a login ID or password, 
register at this URL:

www.cisco.com/tac/caseopen

) is the fastest way to open 

P3 and P4 cases. (Your network is minimally impaired or you require product information). 
After you describe your situation, the TAC Case Open Tool automatically recommends 
resources for an immediate solution. If your issue is not resolved using these 
recommendations, your case will be assigned to a Cisco TAC engineer.

For P1 or P2 cases (your production network is down or severely degraded) or if you do not 
have Internet access, contact Cisco TAC by telephone. Cisco TAC engineers are assigned 
immediately to P1 and P2 cases to help keep your business operations running smoothly.

To open a case by telephone, use one of the following numbers:

Asia-Pacific: +61 2 8446 7411 (Australia: 1 800 805 227) 
EMEA: +32 2 704 55 55 
USA: 1 800 553-2447 

For a complete listing of Cisco TAC contacts, go to this URL:

To ensure that all cases are reported in a standard format, Cisco has established case 
priority definitions.

■

Priority 1 (P1)—Your network is “down” or there is a critical impact to your business 
operations. You and Cisco will commit all necessary resources around the clock to 
resolve the situation. 

■

Priority 2 (P2)—Operation of an existing network is severely degraded, or significant 
aspects of your business operation are negatively affected by inadequate 
performance of Cisco products. You and Cisco will commit full-time resources 
during normal business hours to resolve the situation.

■

Priority 3 (P3)—Operational performance of your network is impaired, but most 
business operations remain functional. You and Cisco will commit resources during 
normal business hours to restore service to satisfactory levels.

■

Priority 4 (P4)—You require information or assistance with Cisco product 
capabilities, installation, or configuration. There is little or no effect on your business 
operations.