Cisco Cisco Agent Desktop 8.5 Referencia técnica
November 26, 2013
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A
Supported IP Phones
This appendix contains a list of the Cisco IP phones that are required in order to
support a specific packet capture method used by Cisco software.
support a specific packet capture method used by Cisco software.
Desktop Capture Method
■
Cisco IP Communicator Soft Phone v1.3(3) or higher
■
7911G
■
7912G-A
■
7940
■
7941G
■
7941G-GE
■
7942
■
7945
■
7960
■
7961G
■
7961G-GE
■
7962
■
7965
■
7970
■
7971G
Server Capture Method
Any Cisco IP phone that is connected via a cable to a switch that can be used for
phone calls in the IP network can be used for this method of packet capture.
phone calls in the IP network can be used for this method of packet capture.
NOTE: This does not include wireless phones.