Cisco Cisco Agent Desktop 8.5 Referências técnicas

November 26, 2013

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Supported IP Phones

This appendix contains a list of the Cisco IP phones that are required in order to 
support a specific packet capture method used by Cisco software.

Desktop Capture Method

■

Cisco IP Communicator Soft Phone v1.3(3) or higher

■

7911G

■

7912G-A

■

7940

■

7941G

■

7941G-GE

■

7942

■

7945

■

7960

■

7961G

■

7961G-GE

■

7962

■

7965

■

7970

■

7971G

Server Capture Method

Any Cisco IP phone that is connected via a cable to a switch that can be used for 
phone calls in the IP network can be used for this method of packet capture. 

NOTE:  This does not include wireless phones.