Cisco Cisco Computer Telephony Integration Option 8.5 Guía Del Desarrollador
Chapter 9 Agent Object
Methods
9-34
CTI OS Developer’s Guide for Cisco ICM/IPCC Enterprise & Hosted Editions Release 7.0(0)
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Table 9-8
CallMannerType Values
CallMannerType
Description
Value
CMT_UNSPECIFIED
Use default call manner.
0
CMT_POLITE
Attempt the call only if the originating
device is idle.
device is idle.
1
CMT_BELLIGERENT
The call should always be attempted,
disconnecting any currently active call.
disconnecting any currently active call.
2
CMT_SEMI_POLITE
Attempt the call only if the originating
device is idle or is receiving dial tone.
device is idle or is receiving dial tone.
3
Table 9-9
CallOption Values
CallOption
Description
Value
COPT_UNSPECIFIED
No call options specified, use defaults.
0
COPT_CALLING_
AGENT_ONLINE
AGENT_ONLINE
Attempt the call only if the calling agent is
“online” (available to interact with the
destination party).
“online” (available to interact with the
destination party).
1
COPT_CALLING_
AGENT_RESERVED
AGENT_RESERVED
Attempt the call only if ACDNR on the
calling agent’s set is activated (DMS-100).
calling agent’s set is activated (DMS-100).
2
COPT_CALLING_
AGENT_NOT_
RESERVED
AGENT_NOT_
RESERVED
Attempt the call only if ACDNR on the
calling agent’s set is not activated
(DMS-100).
calling agent’s set is not activated
(DMS-100).
3
COPT_CALLING_
AGENT_BUZZ_BASE
AGENT_BUZZ_BASE
Causes a buzz to be applied to the base of the
telephone set as the call is initiated
(DMS-100).
telephone set as the call is initiated
(DMS-100).
4