Cisco Cisco Computer Telephony Integration Option 8.5 Guía Del Desarrollador
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Cisco ICM Software CTI OS Developer’s Guide Release 6.0(0)
Chapter 6 Event Interfaces and Events
ICallEvents Interface
SkillGroupNumber
(Optional)
(Optional)
INT
The number of the agent SkillGroup the
call is attributed to, as known to the
peripheral. May contain the special
value NULL_SKILL_GROUP when
not applicable or not available.
call is attributed to, as known to the
peripheral. May contain the special
value NULL_SKILL_GROUP when
not applicable or not available.
SkillGroupID
(Optional)
(Optional)
INT
The ICM SkillGroupID of the agent
SkillGroup the call is attributed to. May
contain the special value
NULL_SKILL_GROUP when not
applicable or not available.
SkillGroup the call is attributed to. May
contain the special value
NULL_SKILL_GROUP when not
applicable or not available.
SkillGroupPriority
(Optional)
(Optional)
SHORT
The priority of the skill group, or 0
when skill group priority is not
applicable or not available.
when skill group priority is not
applicable or not available.
CallWrapupData
(Optional)
(Optional)
STRING
Call-related wrapup data.
CallVariable1
(Optional)
(Optional)
STRING
Call-related variable data.
…
…
CallVariable10
(Optional)
(Optional)
STRING
Call-related variable data.
CallStatus (optional) SHORT
The current status of the call.
ECC (optional)
ARGUMENTS Arguments array that contains all of the
Expanded Call Context variables in
use; for example:
use; for example:
user.ArrayVariable[0]
user.ArrayVariable[1]
...
user.ArrayVariable[n]
user.ScalarVariable
user.ArrayVariable[1]
...
user.ArrayVariable[n]
user.ScalarVariable
Keyword
Type
Description