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Cisco Cisco Computer Telephony Integration Option 8.5 Guía Del Desarrollador

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Cisco ICM Software CTI OS Developer’s Guide Release 6.0(0)
 
Chapter 6      Event Interfaces and Events
ICallEvents Interface
Keyword
Type
Description
ServiceNumber 
INT
The service that the call is attributed to, 
as known to the peripheral. May 
contain the special value 
NULL_SERVICE when not applicable 
or not available.
ServiceID 
INT
The ICM ServiceID of the service that 
the call is attributed to. May contain the 
special value NULL_SERVICE when 
not applicable or not available.
SkillGroupNumber 
(Optional)
INT
The number of the agent SkillGroup the 
call is attributed to, as known to the 
peripheral. May contain the special 
value NULL_SKILL_GROUP when 
not applicable or not available.
SkillGroupID (Optional)
INT
The ICM SkillGroupID of the agent 
SkillGroup the call is attributed to. May 
contain the special value 
NULL_SKILL_GROUP when not 
applicable or not available.
SkillGroupPriority 
(Optional)
SHORT
The priority of the skill group, or 0 
when skill group priority is not 
applicable or not available.
LineType
SHORT
Indicates the type of the teleset line.
EnablementMask
INT
Contains the bit-mask that specifies 
what buttons can be enabled or disabled 
when this call is the current call. See 
UniqueObjectID
STRING
An object ID that uniquely identifies 
the call object.
CallStatus
SHORT
The current status of the call.
ICMEnterpriseUniqueID 
(Optional)
STRING
Required only when the call is 
pre-routed.