Cisco Cisco Computer Telephony Integration Option 8.5 Guía Del Desarrollador
Chapter 4 Building Your Application
Using the Samples
4-6
Cisco ICM Software CTI OS Developer’s Guide Release 6.0(0)
For many developers, these samples will form the foundation of your custom
application. The samples are available for you to customize and distribute as part
of your finished product.
application. The samples are available for you to customize and distribute as part
of your finished product.
lists the sample programs on the CTI OS Toolkit CD.
Table 4-1
CTI OS Toolkit Sample Programs
Program Name
Location
Description
Simplephone
CTIOSToolkit\Samples\Com\VB
A simple softphone application build in
VB by dragging and dropping the CTIOS
ActiveX controls (no VB code).
VB by dragging and dropping the CTIOS
ActiveX controls (no VB code).
BlendedAgentPhone
CTIOSToolkit\Samples\Com\VB
A softphone application that
demonstrates Outbound Option (formerly
Blended Agent) functionality.
demonstrates Outbound Option (formerly
Blended Agent) functionality.
Vbphone
CTIOSToolkit\Samples\Com\VB
A Visual Basic program interfacing to
CTI OS via the COM interface. Sending
Requests and handling events is
demonstrated. No ActiveX controls are
used for this sample.
CTI OS via the COM interface. Sending
Requests and handling events is
demonstrated. No ActiveX controls are
used for this sample.
Comphone
CTIOSToolkit\Samples\Com\C++
A C++ program building a softphone
application interfacing to CTIOS via the
COM interface (ctiosclient.dll).
Demonstrates sending requests and event
handling.
application interfacing to CTIOS via the
COM interface (ctiosclient.dll).
Demonstrates sending requests and event
handling.
AllAgents
CTIOSToolkit\Samples\
MonitorSamples\VB
MonitorSamples\VB
A Visual Basic program demonstrating a
monitor mode application. This program
lists all agents in a grid along with current
state updates and even allows the
manipulation of agent states (logout,
ready, not ready)
monitor mode application. This program
lists all agents in a grid along with current
state updates and even allows the
manipulation of agent states (logout,
ready, not ready)
AllCalls
CTIOSToolkit\Samples\
MonitorSamples\VB
MonitorSamples\VB
Similar to AllAgents but lists calls
instead of agents.
instead of agents.
AllAgentsMonitor
CTIOSToolkit\Samples\
MonitorSamples\VB
MonitorSamples\VB
Similar to AllAgents; in addition,
demonstrates Silent Monitor
functionality.
demonstrates Silent Monitor
functionality.