Cisco Cisco Computer Telephony Integration Option 8.5 Referencia técnica

AgentInstrument 

The agent’s ACD instrument number

STRING

64

AgentID (optional)

The agent’s ACD login ID. This field is 
required when AgentState is AGENT_ 
STATE_LOGIN or AGENT_ 
STATE_LOGOUT.

STRING

12

AgentPassword (optional)

The password that allows an agent to log 
into or out of an agent SkillGroup. This field 
is required when AgentState is 
AGENT_STATE_LOGIN or AGENT_ 
STATE_LOGOUT.

STRING

64

PositionID (optional)

Required by some peripherals when 
AgentState is AGENT_ STATE_LOGIN.

STRING

12

SupervisorID (optional)

Required by some peripherals when 
AgentState is AGENT_ STATE_LOGIN.

STRING

12

SkillGroupNumber 
(optional)

When AgentState is AGENT_ 
STATE_LOGIN or AGENT_ 
STATE_LOGOUT, this field may be 
required by some peripherals and specifies 
the number (as known to the peripheral) of 
the agent Skill Group that the agent will be 
logged into or out of. There may be more 
than one Skill GroupNumber field in the 
message (see NumSkill Groups). If 
AgentState is AGENT_ STATE_LOGOUT 
and no SkillGroupNumber fields are 
provided, the agent will be logged out of 
ALL currently logged-in skill groups. Some 
ACDs ignore this field and/or use the ACD 
default; see the list immediately following 

INT

4

SkillGroupPriority

The priority of the skill group, or 0 when 
skill group priority is not applicable or not 
available. There may be more than one 
SkillGroup Priority field in the message (see 
NumSkill Groups). This field always 
immediately follows the corresponding 
SkillGroup Number field.

USHORT

2

Maximum message size (including header):

398