Cisco Cisco Computer Telephony Integration Option 8.5 Referencia técnica
110
CTI Server Message Reference Guide (Protocol Version 17) for Cisco Unified Contact Center Enterprise
Release 10.0(1)
Client Control Service
The CTI Server sends the ALTERNATE_CALL_CONF message, defined in
, to confirm
receipt of the request.
ANSWER_CALL_REQ
Use this message upon delivery of an alerting call, to connect the alerting call at the device that is
alerting. The ANSWER_CALL_REQ message is defined in
alerting. The ANSWER_CALL_REQ message is defined in
AgentInstrument
(optional)
(optional)
The agent’s ACD instrument number.
STRING
64
Maximum message size (including header):
226
Table 5-94
ALTERNATE_CALL_REQ Message Format (continued)
Table 5-95
ALTERNATE_CALL_CONF Message Format
Field Name
Value
Data Type
Byte Size
MessageHeader
Standard message header. MessageType = 41. MHDR
8
InvokeID
Set to the value of the InvokeID from the
corresponding request message.
corresponding request message.
UINT
4
Maximum message size (including header):
12
Table 5-96
ANSWER_CALL_REQ Message Format
Fixed Part
Field Name
Value
Data Type
Byte Size
MessageHeader
Standard message header. MessageType = 42. MHDR
8
InvokeID
An ID for this request message, returned in
the corresponding confirm message.
the corresponding confirm message.
UINT
4
PeripheralID
The PeripheralID of the ACD where the call
is located.
is located.
UINT
4
ConnectionCallID
The Call ID value assigned to the call by the
peripheral or Unified CCE. May contain the
special value 0xffffffff if the alerting Call ID
value is not provided.
peripheral or Unified CCE. May contain the
special value 0xffffffff if the alerting Call ID
value is not provided.
UINT
4
ConnectionDevice IDType
The type of device ID in the
ConnectionDeviceID floating field
(
ConnectionDeviceID floating field
(
USHORT
2
Floating Part
Field Name
Value
Data Type
Max.
Size
Size
ConnectionDevice ID
The device ID of the device associated with
the connection.
the connection.
STRING
64
AgentInstrument (optional) The ACD instrument number of the
instrument that should answer the call.
STRING
64
Maximum message size (including header):
154