Cisco Cisco Firepower Management Center 2000 Guía Para Resolver Problemas

If you attempt to use the generation method that is described in the previous sections and are
unable to access the management appliance web interface, or if there is a connectivity issue
between the management appliance and the managed devices, then you cannot generate the
troubleshoot file. In this case, you can use the CLI of your appliance in order to generate the
troubleshoot file.

Enter this command in Defense Center, Management Center, and Series-2 managed devices in
order to generate a troubleshoot file:

admin@3DSystem:~$ sudo sf_troubleshoot.pl

Starting /usr/local/sf/bin/sf_troubleshoot.pl...

Please, be patient.  This may take several minutes.

Troubleshooting information successfully created at /var/common/xxxxxx.tar.gz

Enter this command on FirePOWER devices/modules and virtual managed devices in order to
generate a troubleshoot file:

> system generate-troubleshoot all

Starting /usr/local/sf/bin/sf_troubleshoot.pl... Please, be patient. This may take several

minutes. The troubleshoot option code specified is ALL. Troubleshooting information successfully

created at /var/common/xxxxxx.tar.gz

Enter this command in Defense Center, Management Center and Series-2 managed devices in
order to copy the troubleshoot files:

admin@3DSystem:~$ sudo scp troubleshoot_file_name username@destination_host:

 destination_folder

Enter this command on FirePOWER devices and virtual managed devices in order to copy the
troubleshoot files:

> system file secure-copy hostname username destination_folder troubleshoot_file

Note: In this example, the hostname refers to the name or IP address of the target remote
host, the username specifies the name of the user on the remote host, the
destination_folder specifies the destination path on the remote host, and the
troubleshoot_file specifies the local troubleshoot file for transfer.