Cisco Cisco Content Security Management Appliance M390 Guía Del Usuario
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AsyncOS 9.1 for Cisco Content Security Management Appliances User Guide
Chapter 5 Using Centralized Web Reporting and Tracking
Troubleshooting Web Reporting and Tracking
Advanced Malware Protection Verdict Updates Report Results Differ
Problem
A Web Security appliance and an Email Security appliance sent the same file for analysis, and
the AMP Verdict Updates reports for Web and Email show different verdicts for that file.
Solution
This situation is temporary. Results will match once all verdict updates have been downloaded.
Allow up to 30 minutes for this to occur.
Issues Viewing File Analysis Report Details
•
•
File Analysis Report Details Are Not Available
Problem
File Analysis report details are not available.
Solution
. See
Error When Viewing File Analysis Report Details
Problem
No cloud server configuration is available
error appears when you attempt to view File
Analysis report details.
Solution
.Go to Management Appliance > Centralized Services > Security Appliances and add at
least one Web Security appliance that has the File Analysis feature enabled.
Expected Data Is Missing from Reporting or Tracking Results
Problem
Expected data is missing from reporting or tracking results.
Solution
Possible causes:
•
Make sure you have selected the desired time range.
•
For tracking results, be sure you are viewing all matching results. See
.
•
Data transfer between Web Security appliances and the Security Management appliance may have
been interrupted, or data may have been purged. See
been interrupted, or data may have been purged. See
.
•
If an upgrade changes the way information is reported or tracked, transactions that occurred before
upgrade may not be represented as expected. To see if your release has this type of change, see the
Release Notes for your release at the location specified in
upgrade may not be represented as expected. To see if your release has this type of change, see the
Release Notes for your release at the location specified in
.
•
For missing results in Web Proxy Services tracking search results, see
.
•
For unexpected results when filtering by user requested transactions, see the User Request row of
the table in
the table in