Cisco Cisco Content Security Management Appliance M1070 Guía Del Usuario
16-5
AsyncOS 8.3 for Cisco Content Security Management User Guide
Chapter 16 Troubleshooting
Working with Technical Support
What To Do Next
When remote access for support personnel is no longer required, see
.
Enabling Remote Access to Appliances Without a Direct Internet Connection
For appliances without a direct internet connection, access is made through a second appliance that is
connected to the internet.
connected to the internet.
Before You Begin
•
The appliance must be able to connect on port 22 to a second appliance that is connected to the
internet.
internet.
•
On the appliance with the internet connection, follow the procedure in
to create a support tunnel to that appliance.
Procedure
Step 1
From the command-line interface of the appliance requiring support, enter the
techsupport
command.
Step 2
Enter
sshaccess
.
Step 3
Follow the prompts.
What To Do Next
When remote access for support personnel is no longer required, see the following:
•
•
Disabling a Tech Support Tunnel
An enabled techsupport tunnel remains connected to
upgrades.ironport.com
for 7 days. After that
time, established connections will not be disconnected but will be unable to re-attach to the tunnel once
disconnected.
disconnected.
Procedure
Step 1
Log in to the appliance.
Step 2
From the top right side of the GUI window, choose Help and Support > Remote Access.
Step 3
Click Disable.
Disabling Remote Access
A remote access account that you create using the
techsupport
command remains active until you
deactivate it.