Cisco Cisco Content Security Management Appliance M160 Guía Del Usuario
16-3
AsyncOS 8.3 for Cisco Content Security Management User Guide
Chapter 16 Troubleshooting
Working with Technical Support
Working with Technical Support
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Opening or Updating a Support Case from the Appliance
Before You Begin
Note
If your issue is urgent, do not use this method. Instead, contact support using one of the other methods
listed in
listed in
•
Use the the procedure in this section only for issues such as a request for information or a problem
for which you have a workaround, but would like an alternate solution.
for which you have a workaround, but would like an alternate solution.
•
Consider other options for getting help:
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–
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To access Cisco technical support directly from the appliance, your Cisco.com user ID must be
associated with your service agreement contract for this appliance. To view a list of service contracts
that are currently associated with your Cisco.com profile, visit the Cisco.com Profile Manager at
associated with your service agreement contract for this appliance. To view a list of service contracts
that are currently associated with your Cisco.com profile, visit the Cisco.com Profile Manager at
. If you do not have a Cisco.com user ID, register
to get one. See
•
When you open a support case using this procedure, the appliance configuration file is sent to Cisco
Customer Support. If you do not want to send the appliance configuration, you can contact Customer
Support using a different method.
Customer Support. If you do not want to send the appliance configuration, you can contact Customer
Support using a different method.
•
The appliance must be connected to the internet and able to send email.
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If you are sending information about an existing case, make sure you have the case number.
Procedure
Step 1
Sign in to the appliance.
Step 2
Choose Help and Support > Contact Technical Support.
Step 3
Determine the recipients of the support request:
Step 4
Complete the form.
To send the request to Cisco TAC
Select the Cisco Technical Support check box.
To send the request only to your internal support
desk
desk
•
Deselect the Cisco Technical Support check
box.
box.
•
Enter the email address of your support desk.
(Optional) To include other recipients
Enter email addresses.