Cisco Cisco Content Security Management Appliance M160 Guía Del Usuario
6-10
AsyncOS 8.3.6 for Cisco Content Security Management User Guide
Chapter 6 Tracking Email Messages
Troubleshooting Message Tracking
Because this content typically includes sensitive information, such as corporate confidential
information or personal information including credit card numbers and health records, you may
want to disable access to this content for users who have access, but not Administrator-level access,
to the Security Management appliance. See
information or personal information including credit card numbers and health records, you may
want to disable access to this content for users who have access, but not Administrator-level access,
to the Security Management appliance. See
.
Troubleshooting Message Tracking
•
•
Expected Messages Are Missing from Search Results
Problem
Search results did not include messages that should have met the criteria.
Solution
•
Results for many searches, especially Message Event searches, depend on your appliance
configuration. For example, if you search for a URL Category for which you have not filtered, no
results will be found, even if a message contains a URL in that category. Verify that you have
configured the Email Security appliance properly to achieve the behavior that you expected. For
example, check your mail policies, content and message filters, and quarantine settings.
configuration. For example, if you search for a URL Category for which you have not filtered, no
results will be found, even if a message contains a URL in that category. Verify that you have
configured the Email Security appliance properly to achieve the behavior that you expected. For
example, check your mail policies, content and message filters, and quarantine settings.
•
See
.
•
If expected information is missing after you clicked a link in a report, see
.
Attachments Do Not Appear in Search Results
Problem
Attachment names are not found and displayed in search results.
Solution
See configuration requirements at
.