Cisco Cisco Content Security Management Appliance M160 Guía Del Usuario
C H A P T E R
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AsyncOS 8.1 for Cisco Content Security Management User Guide
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Troubleshooting
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•
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Collecting System Information
How to get information about your appliance and its status, including your serial number, is described
in
in
Working with Technical Support
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Opening or Updating a Support Case from the Appliance
Before You Begin
Note
If your issue is urgent, do not use this method. Instead, contact support using one of the other methods
listed in
listed in
.
•
Use the the procedure in this section only for issues such as a request for information or a problem
for which you have a workaround, but would like an alternate solution.
for which you have a workaround, but would like an alternate solution.
•
Consider other options for getting help:
–
–
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When you open a support case using this procedure, the appliance configuration file is sent to Cisco
Customer Support. If you do not want to send the appliance configuration, you can contact Customer
Support using a different method.
Customer Support. If you do not want to send the appliance configuration, you can contact Customer
Support using a different method.
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The appliance must be connected to the internet and able to send email.