Cisco Cisco Content Security Management Appliance M390 Guía Del Usuario
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AsyncOS 9.6 for Cisco Content Security Management Appliances User Guide
Chapter 4 Using Centralized Email Security Reporting
Troubleshooting Email Reports
Message Tracking Results Do Not Match Report Results After Clicking a Link
in a Report
in a Report
Problem
Message tracking results when drilling down from reports do not match expected results.
Solution
This can occur if reporting and tracking are not consistently and simultaneously enabled and
functioning properly, or are not consistently and simultaneously either centralized or stored locally on
each Email Security appliance. Data for each feature (reporting, tracking) is captured only while that
feature is enabled.
each Email Security appliance. Data for each feature (reporting, tracking) is captured only while that
feature is enabled.
Related Topics
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Advanced Malware Protection Verdict Updates Report Results Differ
Problem
A Web Security appliance and an Email Security appliance sent the same file for analysis, and
the AMP Verdict Updates reports for Web and Email show different verdicts for that file.
Solution
This situation is temporary. Results will match once all verdict updates have been downloaded.
Allow up to 30 minutes for this to occur.
Issues Viewing File Analysis Report Details
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File Analysis Report Details Are Not Available
Problem
File Analysis report details are not available.
Solution
. See
Error When Viewing File Analysis Report Details
Problem
No cloud server configuration is available
error appears when you attempt to view File
Analysis report details.
Solution
Go to Management Appliance > Centralized Services > Security Appliances and add at least
one Email Security appliance that has the File Analysis feature enabled.