Cisco Cisco Email Security Appliance X1050 Guía Del Usuario
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User Guide for AsyncOS 9.7 for Cisco Email Security Appliances
Chapter 28 Using Email Security Monitor
Troubleshooting Email Reports
For information about generating PDFs in languages other than English, see the
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CSV. Create an ASCII text file that contains the tabular data as comma-separated values. Each CSV
file may contain up to 100 rows. If a report contains more than one type of table, a separate CSV file
is created for each table.Specify any report options.
file may contain up to 100 rows. If a report contains more than one type of table, a separate CSV file
is created for each table.Specify any report options.
Step 5
Select whether to archive the report (if so, the report will shown on the Archived Reports page).
Step 6
Specify whether to email the report and to which email addresses to send the report.
Step 7
Click Deliver this Report to generate the report and deliver it to recipients or archive it.
Step 8
Commit your changes.
Troubleshooting Email Reports
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Link to Message Tracking Gives Unexpected Results
Problem
Drilling down from a report to view details in message tracking yields unexpected results.
Solution
This can occur if reporting and message tracking were not simultaneously enabled, functioning
properly, and storing data locally (as opposed to being stored centrally on a Security Management
appliance). Data for each feature (reporting and message tracking) is stored only while that feature is
enabled and functioning on that appliance, independently of whether the other feature (reporting or
message tracking) is enabled and functioning. Therefore, reports may include data that is not available
in Message Tracking and vice-versa.
appliance). Data for each feature (reporting and message tracking) is stored only while that feature is
enabled and functioning on that appliance, independently of whether the other feature (reporting or
message tracking) is enabled and functioning. Therefore, reports may include data that is not available
in Message Tracking and vice-versa.
File Analysis Details in the Cloud Are Incomplete
Problem
Complete file analysis results in the public cloud are not available for files uploaded from other
Email Security appliances in my organization.
Solution
Be sure to group all appliances that will share file analysis result data. See
(Public Cloud File
Analysis Services Only) Configuring Appliance Groups, page 17-8
. This configuration must be done on
each appliance in the group.