Cisco Cisco Email Security Appliance X1050 Guía Del Usuario
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AsyncOS 9.1.2 for Cisco Email Security Appliances User Guide
Chapter 40 Testing and Troubleshooting
Working with Technical Support
Restrictions
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Remote power management is available only on certain hardware.
For specifics, see
.
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If you want be able to use this feature, you must enable it in advance, before you need to use it.
For details, see
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Only the following IPMI commands are supported:
status, on, off, cycle, reset, diag, soft
Issuing unsupported commands will produce an “insufficient privileges” error.
Before You Begin
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Obtain and set up a utility that can manage devices using IPMI version 2.0.
•
Understand how to use the supported IPMI commands. See the documentation for your IPMI tool.
Procedure
Step 1
Use IPMI to issue a supported power-cycling command to the IP address assigned to the Remote Power
Control port, which you configured earlier, along with the required credentials.
Control port, which you configured earlier, along with the required credentials.
For example, from a UNIX-type machine with IPMI support, you might issue the command:
ipmitool -I lan -H 192.0.2.1 -U remoteresetuser -P password chassis power reset
where
192.0.2.1
is the IP address assigned to the Remote Power
Control port and
remoteresetuser
and
password
are the credentials that you entered while enabling this feature.
Step 2
Wait at least
11 minutes for the appliance to reboot.
Working with Technical Support
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Technical Support for Virtual Appliances
Requirements for getting technical support for your virtual appliance are described in the Cisco Content
Security Virtual Appliance Installation Guide available from
Security Virtual Appliance Installation Guide available from
.