Cisco Cisco Email Security Appliance C650 Guía Del Usuario
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User Guide for AsyncOS 10.0 for Cisco Email Security Appliances
Chapter 41 Testing and Troubleshooting
Working with Technical Support
•
Enabling Remote Access to Appliances With an Internet Connection
Support accesses the appliance through an SSH tunnel that this procedure creates between the appliance
and the
and the
upgrades.ironport.com
server.
Before You Begin
Identify a port that can be reached from the internet. The default is port 25, which will work in most
environments because the system also requires general access over that port in order to send email
messages. Connections over this port are allowed in most firewall configurations.
environments because the system also requires general access over that port in order to send email
messages. Connections over this port are allowed in most firewall configurations.
Procedure
Step 1
Log in to the appliance.
Step 2
From the top right side of the GUI window, choose Help and Support > Remote Access.
Step 3
Click Enable.
Step 4
Enter information:
Step 5
Click Submit.
What To Do Next
When remote access for support personnel is no longer required, see
Enabling Remote Access to Appliances Without a Direct Internet Connection
For appliances without a direct internet connection, access is made through a second appliance that is
connected to the internet.
connected to the internet.
Before You Begin
•
The appliance must be able to connect on port 22 to a second appliance that is connected to the
internet.
internet.
•
On the appliance with the internet connection, follow the procedure in
to create a support tunnel to that appliance.
Option Description
Seed String
The seed string is used to generate a secure shared secret to be
used by Cisco Customer Support to access this appliance.
used by Cisco Customer Support to access this appliance.
Secure Tunnel
Select the check box to use a secure tunnel for the remote access
connection.
connection.
Enter a port for the connection.
The default is port 25, which will work in most environments.