Cisco Cisco Email Security Appliance C160 Guía Del Usuario
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User Guide for AsyncOS 10.0 for Cisco Email Security Appliances
Chapter 21 Automatically Remediating Messages in Office 365 Mailboxes
Viewing Mailbox Remediation Details in Message Tracking
•
The recipient is not a valid Office 365 user or the recipient does not belong to the Office 365 domain
account configured on your appliance.
account configured on your appliance.
•
The message containing the attachment is no longer available in the mailbox, for example, the end
user deleted the message.
user deleted the message.
•
There was a connectivity issue between your appliance and Office 365 services when the appliance
was trying to perform the configured remedial action.
was trying to perform the configured remedial action.
Click on a SHA-256 hash to view the related messages in Message Tracking.
Viewing Mailbox Remediation Details in Message Tracking
To display the details of mailbox remediation in message tracking,
•
Message Tracking must be enabled. See
•
Office 365 mailbox settings (System Administration > Mailbox Settings) must be configured. See
.
•
Mailbox remedial action (Security Services > Mailbox Auto Remediation) must be configured.
See
See
.
For more information about the data displayed, see
.
Troubleshooting Mailbox Remediation
•
•
•
•
Unable to Check the Connection Between Your Appliance and Office 365
Services
Services
Problem
While trying to check the connection between your appliance and Office 365 services on the
Mailbox Settings page (System Administration > Mailbox Settings), you receive an error message:
Connection Unsuccessful
.
Solution
Depending on the response from the server, do one of the following: