Cisco Cisco Email Security Appliance X1070 Guía Del Usuario
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User Guide for AsyncOS 10.0 for Cisco Email Security Appliances
Chapter 30 Tracking Messages
Troubleshooting Message Tracking
Procedure
Step 1
Select Monitor > Message Tracking.
Step 2
Look for Data in time range: in the upper right corner of the Search box.
Step 3
Click the value shown for Data in time range:.
Related Topics
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About Message Tracking and Upgrades
New message tracking features may not apply to messages that were processed before upgrade, because
the required data may not have been retained for those messages. For possible limitations related to
message tracking data and upgrades, see the Release Notes for your release.
the required data may not have been retained for those messages. For possible limitations related to
message tracking data and upgrades, see the Release Notes for your release.
Troubleshooting Message Tracking
Related Topics
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Attachments Do Not Appear in Search Results
Problem
Attachment names are not found and displayed in search results.
Solution
. Also see limitations
for attachment name searches in
Expected Messages Are Missing from Search Results
Problem
Search results did not include messages that should have met the criteria.
Solution
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Results for many searches, and especially searches that involve Message Events, depend on your
appliance configuration. For example, if you search for a URL Category for which you have not
filtered, no results will be found, even if a message contains a URL in that category. Verify that you
have configured the Email Security appliance properly to achieve the behavior that you expected.
For example, check your mail policies, content and message filters, and quarantine settings.
appliance configuration. For example, if you search for a URL Category for which you have not
filtered, no results will be found, even if a message contains a URL in that category. Verify that you
have configured the Email Security appliance properly to achieve the behavior that you expected.
For example, check your mail policies, content and message filters, and quarantine settings.
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If expected information is missing after you clicked a link in a report, see