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The government spent €4 million of public money on the show, with an aim to 
recoup half that in direct revenue sales. The clearest sign of the project’s popularity 
was in exceeding its visitor targets by more than 10,000. The focus was on providing 
a world-class event that would be of significant benefit to the local economy, from 
higher hotel occupancy to increased bar and restaurant takings, souvenir buying, 
and so on. In all regards, Dublin Contemporary 2011 was a tremendous success.
The next Dublin Contemporary show, scheduled for 2016, may not happen in the 
same place, but the new Cisco wireless network at Earlsfort Terrace is robust 
enough to make it a realistic option. The installation will also enable the Government’s 
Department of Arts, Sport and Tourism to offer the elegant surroundings of a classical 
building for hire to a wider range of potential customers, a key consideration as 
Ireland’s economy gets on the road to recovery.
The Cisco network proved its value from the start. In numerous instances, high-caliber 
international artists had sent over technical teams to inspect their allotted spaces. 
“Assistants would stand in the middle of a room, switch on a videophone, turn round 
slowly to capture a 360° view, and send off the recording over the wireless network,” 
Ryan describes.
The free Skype IP phone service, which avoided mobile roaming charges, became 
critical to further interchanges between assistant and artist once the latter had 
viewed the space remotely. Such exchanges were often quite long and intensive, 
as the artist relayed detailed instructions to their assistants. It was often an upfront 
condition, laid down by private owners for the loan of a costly artwork, to have it 
handled only by nominated specialists.
“During the technical set-up, it was crucial to have top-class Wi-Fi,” Ryan says. 
“It would have been dreadful for people to arrive and find that this or that corner 
didn’t have reception, and have to say ‘run down that corridor and you’ll get 
it.’ When infrastructure is seamless, you hardly notice it. In hindsight, it’s such a 
godsend that there were no blind spots.”
The bring-your-own-device (BYOD) environment created for visitors was a huge 
success. Not a single visitor came to reception complaining that they couldn’t get 
onto the network, and users with special needs were well catered for. “People with 
sight impairments are used to reading bus timetables or newspapers via the text-read 
function on their phones,” says Ryan. “Of course, it’s our civic and statutory duty to 
be doing such things, but I really don’t think there’s been another art show in Europe 
which has gone to such lengths to make people with disabilities feel so welcome.”
Crucially, Dublin Contemporary 2011 was conscious of the need to entice the 
younger generation into galleries, thereby engendering a lasting enthusiasm for art 
and culture. “We had lots of rest areas dotted around, and we found that the public 
were using their devices to browse and research whenever they felt inspired to 
learn more,” recalls Ryan. “We saw younger and older people using their devices in 
much the same way, texting and Twittering away to their heart’s content, with all the 
freedom they’re used to at work and home. Free Wi-Fi should be a default service, 
even for temporary events.”
One of the show’s quirkier coups came out of a series of debates mounted in an old 
lecture theatre, dubbed The Office of Non-Compliance. Lively evening discussions 
were held here on artistic and social issues. An Irish youth forum, Spun Out, invited 
candidates for the Irish presidency to debate and be grilled by an audience of 
under-25s. Five of the seven hopefuls turned up. The event was streamed onto the 
Spun Out website, and thence to other online access points. It was widely viewed 
across Ireland and internationally.
Customer Case Study
© 2012 Cisco and/or its affiliates. All rights reserved. This document is Cisco Public Information. 
 
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Gordon Ryan
Production Manager
Dublin Contemporary Art Show