Cisco Headend System Release 2.7 Guía Del Usuario
749640 Rev D
Troubleshoot the EAS With the getEASdata Utility
12-3
Before Running the getEASdata Utility
These Conditions Must Exist on Your System
Before you run the getEASdata utility, the following system conditions must be true:
•
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The debug flag L must be set in the .profile file.
The L debug flag indicates that logging is turned on for the MMM server group.
The L debug flag indicates that logging is turned on for the MMM server group.
The getEASdata utility needs access to the MMM server logs in order to retrieve
EAS-related data.
Note: For System Release (SR) 2.1 and later, the .profile file containing debug
Note: For System Release (SR) 2.1 and later, the .profile file containing debug
flag L is on the DNCS; for system software earlier than SR 2.1, the .profile file is on
the Application Server.
•
You have successfully sent EAS messages in the past.
The getEASdata utility is a troubleshooting tool. Use the getEASdata utility only if
The getEASdata utility is a troubleshooting tool. Use the getEASdata utility only if
you know that the EAS has worked successfully in the past.
•
It has been at least 5 minutes and less than 15 minutes since you transmitted the
EAS message.
It sometimes takes up to 5 minutes for EAS data to reach the necessary system
It sometimes takes up to 5 minutes for EAS data to reach the necessary system
components. EAS data typically remains in the system for up to 15 minutes.
•
You know the IP address of a test DHCT in the headend that should have received
the EAS message.
•
The DHCT is currently responding to a ping request.
•
You know which DHCT diagnostic screen displays EAS-related data.
Note: The diagnostic screen on which EAS-related data displays depends upon
Note: The diagnostic screen on which EAS-related data displays depends upon
the version of the Cisco Resident Application (SARA) your system supports. Most
systems now use page 14 for EAS-related data. Call Cisco Services if you are not
sure.
Example: A typical EAS diagnostic screen looks similar to this example:
Example: A typical EAS diagnostic screen looks similar to this example: