Cisco Headend Digital Broadband Delivery System Guía Para Resolver Problemas
Chapter 7 Troubleshooting
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Troubleshoot ISDS Configuration and
Performance
This section provides procedures for troubleshooting ISDS configuration and
performance.
Troubleshooting the ISDS MMM/EAS, Resident App Servers
Follow these steps to verify the ISDS MMM/EAS, Resident App Servers.
1 Open an xterm window on the ISDS.
2 Type dncsControl and press Enter. The Dncs Control window opens.
3 Type 2 (for Startup/Shutdown Single Element Group), and press Enter. The
1 Open an xterm window on the ISDS.
2 Type dncsControl and press Enter. The Dncs Control window opens.
3 Type 2 (for Startup/Shutdown Single Element Group), and press Enter. The
Dncs Control Startup/Shutdown Element Group window opens listing ISDS
element groups.
Note: You might need to expand the window to view the entire list of ISDS
Note: You might need to expand the window to view the entire list of ISDS
elements.
4 Find DNCS MMM/EAS, Resident App Servers on the list, type the
corresponding number, and press Enter. The system prompts you to enter a
target status for the element group.
5 Type the letter e (for Display Element Entries), and press Enter. The Element
Group DNCS MMM/EAS, Resident App Servers list appears, and the
ResAppServer, MMMServer, and EARS processes display a status of running.
Note: If the ResAppServer, MMMServer, and EARS processes do not display a
Note: If the ResAppServer, MMMServer, and EARS processes do not display a
status of running, contact Cisco Services.
6 To return to the xterm window, type x and press Enter.
7 Type x and press Enter, again.
8 Type x and press Enter, a third time. The Dncs Control window closes and the
7 Type x and press Enter, again.
8 Type x and press Enter, a third time. The Dncs Control window closes and the
xterm window reopens.