Cisco Headend Digital Broadband Delivery System Guía Para Resolver Problemas
Chapter 7 Troubleshooting
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Troubleshooting EAS after SR Upgrades
After performing an SR (System Release) upgrade, verify that your EAS equipment
is still properly configured in the ISDS. Complete all the procedures in Test the EAS
from the ISDS (on page 54).
After completing the procedures, verify that you can generate an EAS message for
After completing the procedures, verify that you can generate an EAS message for
the EAC. Refer to Verify Your EAS Equipment Configuration (on page 5) and the
manufacturer's documentation for more information.
Troubleshoot the MMM Server
The MMM Server relays the TXT file to the PassThru process and converts the WAV
file to AIFF format. It then places the AIFF file on the bfsServer. The system logs the
MMM Server activity in MMMServer.[xxx] files, which are located in the
/dvs/dncs/tmp directory.
Increase Debugging on the MMM Server
You can troubleshoot the MMM Server by increasing the debugging process.
You can troubleshoot the MMM Server by increasing the debugging process.
CAUTION:
Do not let this increased debugging process run for more than a few hours.
This process uses a large amount of disk space, so use this procedure only
during troubleshooting.
Follow these steps to increase the debugging process on the MMM Server.
1 Open an xterm window on the ISDS.
2 Type cd /export/home/dncs and press Enter. The /export/home/dncs directory
1 Open an xterm window on the ISDS.
2 Type cd /export/home/dncs and press Enter. The /export/home/dncs directory
becomes the working directory.
3 Type vi .profile and press Enter. The system opens the .profile file in the vi
editor.
4 Find the line containing export EMCDEBUG= in the file.
Example: export EMCDEBUG=SBbKKQ0-9
5 Does the line contain an L?
Example: export EMCDEBUG=SBbKkQ0-9L
If yes, close the file, you have completed this procedure.
If no, append an uppercase letter “L” to the line and press Enter. The line
should now read similar to the following:
export EMCDEBUG=SBbKkQ0-9L
export EMCDEBUG=SBbKkQ0-9L
6 Save the configuration.
7 Stop and restart the MMM Server group to activate the new debugging settings.
7 Stop and restart the MMM Server group to activate the new debugging settings.
For more information, go to Stop and Restart the MMM Server (on page 73).