Cisco Cisco WebEx Social for Mobile Guía Del Usuario
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Cisco WebEx Social Server: Getting Started Guide, Release 3.1
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Appendix
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The phone availability state is set on Cisco Unified Presence to change from Offline to Away when
the phone toggles between off-hook and on-hook.
the phone toggles between off-hook and on-hook.
Cisco WebEx Social Availability Appearance while a User is on the Phone
shows the Cisco WebEx Social availability status that a user (User B) sees in various situations
when another user (User A) is on a Cisco Unified IP Phone.
Cisco WebEx Social Availability Change while a User Phone State Changes
Assume that, while on a Cisco Unified IP Phone call, User A changes his or her Cisco WebEx Social
status from Available to Offline, and that User B is on a Cisco Unified IP Phone call and has an status
of Available in Cisco WebEx Social.
status from Available to Offline, and that User B is on a Cisco Unified IP Phone call and has an status
of Available in Cisco WebEx Social.
As soon as the User A Cisco WebEx Social status changes to Offline, User A sees the User B status as
offline in Cisco WebEx Social (regardless of the User B phone status). User B sees the User A status as
Away in Cisco WebEx Social.
offline in Cisco WebEx Social (regardless of the User B phone status). User B sees the User A status as
Away in Cisco WebEx Social.
Similarly, if a user is not signed in to Cisco WebEx Social and is on a Cisco Unified IP Phone call, the
Cisco WebEx Social status for this user appears as Away.
Cisco WebEx Social status for this user appears as Away.
Cisco WebEx Social Availability Appearance when a User Changes Phone State
If User A is on the phone but not signed in to Cisco WebEx Social, the Cisco WebEx Social status of this
user appears as Away to other users who are Available in Cisco WebEx Social. When User A hangs up
the phone, other users then see the User A Cisco WebEx Social status as offline.
user appears as Away to other users who are Available in Cisco WebEx Social. When User A hangs up
the phone, other users then see the User A Cisco WebEx Social status as offline.
Multi-Instance Behavior for Cisco WebEx Social Chat
If User A sends a message to User B, who is signed in to multiple instances of chat (in Cisco WebEx
Social or a thick client), User B receives the message in all instances. User B can send a reply to User A
from any of these instances. The instance the User B uses for the reply becomes the only recipient for
all subsequent messages that User A sends to User B in this chat session.
Social or a thick client), User B receives the message in all instances. User B can send a reply to User A
from any of these instances. The instance the User B uses for the reply becomes the only recipient for
all subsequent messages that User A sends to User B in this chat session.
If User B replies to an earlier message from User A by using one of the other instances, User A receives
the newest message from User B and subsequent replies from User A go to the instance User B is now
using. User B can continue to switch instances in this way.
the newest message from User B and subsequent replies from User A go to the instance User B is now
using. User B can continue to switch instances in this way.
If User A closes the current session with user B and then starts a new session with User B, the new chat
message broadcasts to all instances that User B is signed in to. The behavior then continues as described
earlier in this section.
message broadcasts to all instances that User B is signed in to. The behavior then continues as described
earlier in this section.
Table 3
Cisco WebEx Social Availability States when a User is on the Phone
User A Cisco WebEx Social Availability Status
User A Cisco WebEx Social Availability Status that
User B Sees in Cisco WebEx Social while User A
is on a Phone Call
User B Sees in Cisco WebEx Social while User A
is on a Phone Call
Available
Away
Do Not Disturb
Do Not Disturb
Away
Away
Offline
Away