Cisco Cisco StadiumVision Director Manual De Mantenimiento
© 2011 Cisco Systems, Inc. All rights reserved.
Page 70 of 76
Logs
StadiumVision Director maintains activity logs which are located at /opt/apache-
tomcat-6.0.18/logs. These logs contain information that may be useful in
troubleshooting. Specifically, the sv_config_problems.log is designed to log
configuration errors in the system.
tomcat-6.0.18/logs. These logs contain information that may be useful in
troubleshooting. Specifically, the sv_config_problems.log is designed to log
configuration errors in the system.
For more information about the contents of the log and how to control what it
contains, see the StadiumVision Director Management Dashboard User Guide.
contains, see the StadiumVision Director Management Dashboard User Guide.
In 2.3, you have to use the TUI to access the logs.
Common Problems
Symptom
Possible Cause
Action
The W elcome screen in a luxury
suite shows up on the wrong
display.
suite shows up on the wrong
display.
The video display is configured
incorrectly in StadiumVision.
incorrectly in StadiumVision.
Determine the IP address of the DMP either by looking
at the DMP or by using a Cisco IR Remote. Assure
this video display is in the correct group.
at the DMP or by using a Cisco IR Remote. Assure
this video display is in the correct group.
There is a delay when using the
TV controls (volume, channel
selection) and a delay in TV
operation.
TV controls (volume, channel
selection) and a delay in TV
operation.
Either the switch port or the IP
phone is not set to 100 Mbps
and Full Duplex.
phone is not set to 100 Mbps
and Full Duplex.
To set the phone to 100 Full, touch the Settings
button. Select option 2, Network Configuration. Scroll
down to SW Port Configuration.
button. Select option 2, Network Configuration. Scroll
down to SW Port Configuration.
If SW Port Configuration says 100 Full, the problem is
not with the phone settings. Touch exit until you return
to the main screen. Then check and reset the switch
port.
not with the phone settings. Touch exit until you return
to the main screen. Then check and reset the switch
port.
If SW Port Configuration says anything other than 100
Full
Full
, touch “* * #” to unlock the configuration. Scroll
down to 100 Full. Select 100 Full, save your change,
and then touch the exit soft key until you are back to
the main screen. Touch “* * #” again to lock the
settings. If the problem does not go away, check and
reset the switch port.
and then touch the exit soft key until you are back to
the main screen. Touch “* * #” again to lock the
settings. If the problem does not go away, check and
reset the switch port.
There is a delay when using the
TV controls (volume, channel
selection) and a delay in TV
operation.
TV controls (volume, channel
selection) and a delay in TV
operation.
Either the switch port or the IP
phone is not set to 100 Mbps
and Full Duplex.
phone is not set to 100 Mbps
and Full Duplex.
To set the phone to 100 Full, touch the Settings
button. Select option 2, Network Configuration. Scroll
down to SW Port Configuration.
button. Select option 2, Network Configuration. Scroll
down to SW Port Configuration.
If SW Port Configuration says 100 Full, the problem is
not with the phone settings. Touch exit until you return
to the main screen. Then check and reset the switch
port.
not with the phone settings. Touch exit until you return
to the main screen. Then check and reset the switch
port.
If SW Port Configuration says anything other than 100
Full
Full
, touch “* * #” to unlock the configuration. Scroll
down to 100 Full. Select 100 Full, save your change,
and then touch the exit soft key until you are back to
the main screen. Touch “* * #” again to lock the
settings. If the problem does not go away, check and
reset the switch port.
and then touch the exit soft key until you are back to
the main screen. Touch “* * #” again to lock the
settings. If the problem does not go away, check and
reset the switch port.
The channel changed
automatically in a luxury suite.
automatically in a luxury suite.
There was a state change and
the script for this event did not
specify No change for the
channel.
the script for this event did not
specify No change for the
channel.
If this is not the desired action, go to the script for this
or subsequent events and set the action to “No
Change” for the channel on this display.
or subsequent events and set the action to “No
Change” for the channel on this display.
A configuration error in
StadiumVision defines a
controller outside of this suite as
the suite controller.
StadiumVision defines a
controller outside of this suite as
the suite controller.
Correct the configuration so that only the controller in
this suite has control over the DMPs in this suite.
this suite has control over the DMPs in this suite.