Cisco Cisco Unified Provisioning Manager 8.5 Guía Para Resolver Problemas
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Cisco Systems, Inc., 170 West Tasman Drive, San Jose, CA 95134-1706 USA
Troubleshooting Guide for Cisco Unified
Provisioning Manager
Provisioning Manager
This guide describes how to use CLI tools to troubleshoot Provisioning Manager. It also provides
information on specific problems that you might encounter when installing, upgrading, or using
Provisioning Manager. For each problem described, possible causes are given, followed by actions that
you can take to solve the problem.
information on specific problems that you might encounter when installing, upgrading, or using
Provisioning Manager. For each problem described, possible causes are given, followed by actions that
you can take to solve the problem.
This guide includes the following sections:
•
•
Provisioning Manager Troubleshooting Tools
You can use the following tools to troubleshoot your system:
•
—To abort or clear orders created in Provisioning Manager.
•
—To temporarily change the Provisioning Manager log level without restarting
Provisioning Manager.
•
—To collect the required troubleshooting information in a single compressed archive
file.
•
—To collect utility related details.
Note
When you use the troubleshooting tools, you should use the same Windows user account that was used
when Provisioning Manager was installed. If you want to schedule synchronization from a different
Windows user account, the following environment variables must be set:
when Provisioning Manager was installed. If you want to schedule synchronization from a different
Windows user account, the following environment variables must be set:
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DEV_DIR
•
EOSS_BASE
•
JBOSS_HOME
•
JAVA_HOME
•
DFC_PROPERTIES