Cisco Cisco Customer Response Solution Downloads Guía De Diseño

This chapter helps you size the Cisco Unified Contact Center Express (Unified CCX) Server and the 
Cisco Unified Communications Manager Server. 
This chapter contains the following sections:

The Assessment to Quality (A2Q) process is a Cisco design review and deployment assessment initiative 
that identifies and solves solution issues before a deal gets booked. Cisco Customer Contact Business 
Unit (CCBU) requires that all new Unified CCX deals be submitted to the A2Q Contact Center team. 

Please note the following requirements:

The Cisco A2Q process must be followed for every Unified CCX deployment.

Every Unified CCX deployment must use the Unified CCX Configuration & Ordering Tool. The tool 
will either automatically bid assure a configuration or will flag that a manual bid assurance review 
is required.

Every Unified CCX configuration must be bid assured prior to making a final offer to a customer.

The Unified CCX Configuration and Ordering Tool for Unified CCX and Unified IP IVR 5.0 must be 
used to size Unified CCX and Unified IP IVR systems. Also, the Unified CM Capacity Tool (CMCT) is 
the only approved tool and must be used to properly size the Unified CM server(s). Before sizing the 
servers, first familiarize yourself with the on-line Help and frequently asked questions (FAQs) of the 
tools before using them to size your systems.