Cisco Cisco Customer Response Solution Downloads Guía Para Resolver Problemas

Descargar
Página de 154
 
8-76
Cisco Unified Contact Center Express Servicing and Troubleshooting Guide, Release 7.0(1)
Chapter 8      Troubleshooting Tips
Cisco Unified CCX Internationalization Problems
  •
C:\Program Files\Cisco\Desktop_Audio
  •
C:\Program Files\Microsoft SQL Server\MSSQL$CRSSQL
Cisco Unified CCX Internationalization Problems
This section contains the following troubleshooting tips on internationalization problems:
  •
  •
Results not as expected for first name and last name in Chinese, Japanese, and 
Korean
Symptom   
First name and last name information does not produce the expected results for Chinese, 
Japanese, and Korean.
Error Message   
None
.
Possible Cause   
In the Cisco Unified CCX User Options Alternate Pronunciations web page, entering 
information in the First Name and Last Name fields does not produce the expected results for Chinese, 
Japanese, and Korean.
Recommended Action   
To work around this problem, enter the given name in the First Name field, and 
enter the family name in the Last Name field.
Language specified is not accepted or played
Symptom   
A user specifies a language, but the software does not accept it or play the language entered by 
the user.
Error Message   
None
.
Possible Cause   
If you are trying to use a prompt or recognition grammars, the problem might be that the 
language was not successfully installed. Check the language and associated region in the ISO 639 and 
ISO 3166 standards. If the problem occurs with a Voice Browser, note that the VXML standard specifies 
that languages be entered in the form xml:lang=”<ISO 639>-<ISO 3166>” (example: en-US, fr-CA). 
Note that the VXML delimiter is a hyphen (-) for the Cisco Unified CCX Editor, Application 
Administration, locale customization, installation, and prompts, the separator is an underscore (_).
Recommended Action   
Check the language installation. Check the following ISO references for the correct 
language and region representation:
  •
ISO 639 can be viewed at: 
http://www.ics.uci.edu/pub/ietf/http/related/iso639.txt
  •
ISO 3166 can be viewed at: 
http://www.chemie.fu-berlin.de/diverse/doc/ISO_3166.html
Check to be sure you have used the hyphen (-) delimiter for VXML and the underscore (_) delimiter 
everywhere else.