Cisco Cisco Customer Response Solution Downloads Guía Para Resolver Problemas

This section contains the following troubleshooting tips on internationalization problems:

First name and last name information does not produce the expected results for Chinese, 

Japanese, and Korean.

None

.

In the Cisco Unified CCX User Options Alternate Pronunciations web page, entering 

information in the First Name and Last Name fields does not produce the expected results for Chinese, 
Japanese, and Korean.

To work around this problem, enter the given name in the First Name field, and 

enter the family name in the Last Name field.

A user specifies a language, but the software does not accept it or play the language entered by 

the user.

None

.

If you are trying to use a prompt or recognition grammars, the problem might be that the 

language was not successfully installed. Check the language and associated region in the ISO 639 and 
ISO 3166 standards. If the problem occurs with a Voice Browser, note that the VXML standard specifies 
that languages be entered in the form xml:lang=”<ISO 639>-<ISO 3166>” (example: en-US, fr-CA). 
Note that the VXML delimiter is a hyphen (-) for the Cisco Unified CCX Editor, Application 
Administration, locale customization, installation, and prompts, the separator is an underscore (_).

Check the language installation. Check the following ISO references for the correct 

language and region representation:

ISO 639 can be viewed at: 

http://www.ics.uci.edu/pub/ietf/http/related/iso639.txt

ISO 3166 can be viewed at: 

http://www.chemie.fu-berlin.de/diverse/doc/ISO_3166.html

Check to be sure you have used the hyphen (-) delimiter for VXML and the underscore (_) delimiter 
everywhere else.