Cisco Cisco Unified CallConnector for Microsoft Windows
Cisco Systems, Inc.
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Cisco Unified CallConnector Mobility Service
Technical Overview
UNIFIED CALLCONNECTOR MOBILITY
SERVICE
SERVICE
The Cisco Unified CallConnector Mobility Service is an optional and separately licensed part of the
Cisco Unified CallConnector Server. It is a server application that integrates with Cisco Unified
Communications Manager Express (Cisco CME) to connect the workers who are away from their
desk to their business calls.
Cisco Unified CallConnector Server. It is a server application that integrates with Cisco Unified
Communications Manager Express (Cisco CME) to connect the workers who are away from their
desk to their business calls.
This chapter provides an overview of the Cisco Unified CallConnector Mobility Service and
describes the following mobility features in more detail:
describes the following mobility features in more detail:
Key Features
Description
Single Number Reach
(SNR)
(SNR)
Allows users to be connected to their business calls at the most
convenient and available telephone when they are not at their desk.
With the Single Number Reach service, user’s can provide their
business telephone number as their single contact number and control
which calls reach them at their personal numbers.
convenient and available telephone when they are not at their desk.
With the Single Number Reach service, user’s can provide their
business telephone number as their single contact number and control
which calls reach them at their personal numbers.
Personalized Routing
Policies
Policies
Personalized Routing Policies allow users to customize the Single
Number Reach service by specifying the conditions under which the
incoming business calls are routed. Users can have different routing
rules based on their current availability, location, the caller or the
date/time of the call. This provides an intelligent, rules-based, automated
service for users to handle their business calls when they are not in the
office.
Number Reach service by specifying the conditions under which the
incoming business calls are routed. Users can have different routing
rules based on their current availability, location, the caller or the
date/time of the call. This provides an intelligent, rules-based, automated
service for users to handle their business calls when they are not in the
office.
Single Voice Mailbox
When the mobility service tries to reach a user and the user is not
available to accept the call at any of their numbers, then the mobility
service returns the call to the user’s voicemail box providing a single
repository for the business voice massages.
available to accept the call at any of their numbers, then the mobility
service returns the call to the user’s voicemail box providing a single
repository for the business voice massages.
Mid-Call Features
Allows users to access Cisco CallConnector Mobility features such as
updating presence status and/or location, transferring the call to
voicemail, or adding additional parties to the call. The mid-call features
are available (as a system option) for calls that have been placed by the
Single Number Reach service.
updating presence status and/or location, transferring the call to
voicemail, or adding additional parties to the call. The mid-call features
are available (as a system option) for calls that have been placed by the
Single Number Reach service.
Dial-in System Access
(DISA)
Allows users to use their business telephone service to make calls when
they are away from their office. While on these calls they have access
to the Cisco CME features such as conferencing and call transfer.
they are away from their office. While on these calls they have access
to the Cisco CME features such as conferencing and call transfer.