Cisco Cisco Unified CallConnector for Microsoft Windows

 

Cisco Systems, Inc. 

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Cisco Unified CallConnector Mobility Service 

Technical Overview 

Users can also have different call routing rules for: 

• Holidays 
•  Workdays or weekends 
• Working 

hours 

 

 

1.  Incoming call rings the user’s business IP Phone. The IP Phone rings briefly e.g. John’s 

business IP phone. 

2.  The UCC Mobility Service monitors the number on the user’s behalf and answers the call. 

The caller is asked hold, while other numbers are tried. 

3.  Based on the user’s rule settings, one or more calls are made to the user’s reach numbers 

e.g. John’s mobile phone. 

4.  If John answers the call, the Mobility Service prompts for a password.  

5.  If a valid password is entered, then the caller and the user are connected. 

6.  If the user cannot be reached, then the caller is sent to the user’s voice mailbox e.g. John’s 

voice mailbox.