Cisco Cisco Unified Contact Center Enterprise 8.5(1) Notas De La Versión
Chapter 2 Deployment Models
Cisco Unified Contact Center Enterprise 8.x SRND
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Unified CCE: Unified CCE System PG
Because the deployment of contact center components is essentially the same as in other multisite
centralized call processing deployments, the same benefits and restrictions apply to Unified CCE deployed
using the Unified CCE System PG.
centralized call processing deployments, the same benefits and restrictions apply to Unified CCE deployed
using the Unified CCE System PG.
Additionally, if Unified ICM/CCE pre-routing is used to interact with carriers and distribute calls to the
voice gateways, translation routes for the NIC routing client to the Unified CCE System PG must be
configured manually using the ConfigManager application on the Unified ICM/CCE Admin Workstation.
voice gateways, translation routes for the NIC routing client to the Unified CCE System PG must be
configured manually using the ConfigManager application on the Unified ICM/CCE Admin Workstation.
Unified CCE & IVR: Treatment and Queuing with Unified IP IVR
WAN bandwidth must be provisioned to support all calls that will be treated and queued at the central site.
IVR: Treatment and Queuing with Unified CVP
Unified CVP is not supported with a Unified CCE System PG. A separate VRU peripheral must be
configured and deployed. This means that translation routes must be configured to transfer calls with call
data between the peripherals. However, Unified CVP does provide the benefits of queuing and treatment
for callers at the remote distributed ingress voice gateways in this model because the calls do not have to
cross the VoIP WAN for treatment in the centralized Unified IP IVR.
configured and deployed. This means that translation routes must be configured to transfer calls with call
data between the peripherals. However, Unified CVP does provide the benefits of queuing and treatment
for callers at the remote distributed ingress voice gateways in this model because the calls do not have to
cross the VoIP WAN for treatment in the centralized Unified IP IVR.
Using Unified CVP for treatment and queuing allows you to reduce the amount of voice bearer traffic
traveling across the WAN. Unified CVP queues and treats calls on the remote gateways, thus eliminating
the need to terminate the voice bearer traffic at the central site. WAN bandwidth must still be provisioned
for transfers and conferences that involve agents at other locations.
traveling across the WAN. Unified CVP queues and treats calls on the remote gateways, thus eliminating
the need to terminate the voice bearer traffic at the central site. WAN bandwidth must still be provisioned
for transfers and conferences that involve agents at other locations.
Unified CCE: Unified CCE PG
Because the deployment of contact center components is essentially the same as in other multisite
centralized call processing deployments, the same benefits and restrictions apply to Unified CCE deployed
using the Unified CCE PG.
centralized call processing deployments, the same benefits and restrictions apply to Unified CCE deployed
using the Unified CCE PG.
Additionally, if Unified ICM/CCE pre-routing is used to interact with carriers and to distribute calls to the
voice gateways, translation routes must be configured for the NIC routing client using traditional Unified
CCE with separate Unified CVP and Unified CM peripherals in the Unified ICM/CCE.
voice gateways, translation routes must be configured for the NIC routing client using traditional Unified
CCE with separate Unified CVP and Unified CM peripherals in the Unified ICM/CCE.
IVR: Treatment and Queuing with Unified IP IVR
WAN bandwidth must be provisioned to support all calls that will be treated and queued at the central site.
IVR: Treatment and Queuing with Unified CVP
Using Unified CVP for treatment and queuing allows you to reduce the amount of voice bearer traffic
traveling across the WAN. Unified CVP queues and treats calls on the remote gateways, thus eliminating
the need to terminate the voice bearer traffic at the central site. WAN bandwidth must still be provisioned
for transfers and conferences that involve agents at other locations.
traveling across the WAN. Unified CVP queues and treats calls on the remote gateways, thus eliminating
the need to terminate the voice bearer traffic at the central site. WAN bandwidth must still be provisioned
for transfers and conferences that involve agents at other locations.