Cisco Cisco Interactive Experience Client 4610 Guía Para Resolver Problemas

Cisco

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Cisco Interactive Services Solution Troubleshooting Guide

Cisco Interactive Experience Platform Troubleshooting Guide

Troubleshooting Process

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System and Web Server Logs, page 19

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Cisco TAC User Remote Access, page 21

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Events Tab, page 21

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Performance Tab, page 23

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Audit Trail, page 23

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Grid View of Devices, page 24

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IEC Troubleshooting Tools, page 25

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System Logs, page 25

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Debugging Console, page 25

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Debug Mode, page 26

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Emergency Configuration Mode, page 27

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Factory Reset, page 29

Troubleshooting Process

1.

Define the issue

2.

Gather detailed information

3.

Consider probable cause for the failure

4.

Devise a plan to solve the problem

5.

Implement the plan

6.

Observe the results of the implementation

7.

Repeat the process if the plan does not resolve the problem

8.

Document the changes made to solve the problem