Cisco Cisco Interactive Experience Client 4610 Guía Para Resolver Problemas

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Cisco Interactive Services Solution Troubleshooting Guide
       Cisco Interactive Experience Platform Troubleshooting Guide 
  Troubleshooting Flowchart
Troubleshooting Flowchart
Figure 2
Troubleshooting Flowchart
Power Troubleshooting
If any device in the kiosk is not working, troubleshoot whether the problem is related to power:
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Verify that the power cord is connected securely to the device.
  •
Verify that the power cord is plugged into an electrical outlet.
  •
Verify that the device is turned on. If there are lights on the device, verify that they are lit.
  •
If a power controller is being used, verify the power controller is working. Recycle the power from 
the power controller.
  •
If devices are plugged into a power strip, verify that the power strip is plugged into a working 
electrical outlet and is turned on. Plug in another device to verify the power strip is working.