Cisco Cisco IP Contact Center Release 4.6.1

How to Delete a Record

To delete a record:

Within Configuration Manager, open any one of the tools in which you can configure that type
of record and retrieve the record.

Select the retrieved record.

Click Delete. A red X (marked for deletion) appears in the window next to the name of the
record. The Delete button toggles to Undelete. To undelete the record, select it and click
Undelete.

Click Save to save the deletion to the database. The record is deleted from the database and is
removed from the window.

Note: Some deleted records can still be viewed, as described in the “

” section. The following section, 

why.

Click Save. The deletion is saved to the database and the record disappears from the window.

Types of Deletion

Depending on the record involved, the Configuration Manager performs one of two types of
deletion:

•

Immediate deletion. The system software immediately removes the record from the database.
(Also known as “physical deletion.”)

•

Logical deletion. The system software sets the record's Deleted field to Y (yes), but the
record remains in the database. The Configuration Manager and the CallRouter treat the
record as though it were deleted. The record remains in the database, however, for historical
reporting purposes.

Some tables — for example, the Skill Group Member table, which maps agents to skill groups
— do not have a Deleted field. When you delete a record from such a table, the system software
immediately removes the record from the central and local database.

Other tables, for example, the Skill Group table, which describes a skill group associated with
a peripheral — do have a Deleted field. When you delete a record from such a table, the system

Configuration Guide for Cisco Unified ICM/Contact Center Enterprise and Hosted Release 8.0(2)